Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

BetStars Welcome Offer - Using your Free Bets

If you’re struggling to locate or use a Free Bet, please keep the following in mind:

Free Bets can be used on single wagers, doubles or any other type of accumulators. Free Bets can't be used on system bets.

There are no other rules, including minimum odds required. Once you select an eligible wager, the option to use the Free Bet should be showing.

Also, the currency of your Free Bets always matches the currency of the real money wagers you placed to qualify for the Free Bets. You won't be able to use a Free Bet if you have changed to a different currency.

To switch your preferred currency, please go to the Cashier and select More - > Manage Currencies - > Preferred Currency.

If you still encounter this issue after following the above, please contact our Support Team and send two screen captures of what you see.

  • Image one: The Free Bets tab in the right-hand corner of your main lobby, next to Bet Slips and Open Bets
  • Image two: An open Bet Slip window while you are attempting to place your wager.

You can send us this information using the Contact Us form on the right side of your screen, or by scrolling down if you are using a mobile device.

Feedback

Did this article answer your question?

Related Help Articles