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Personal information requests

Account holders are entitled to request personal information regarding their accounts.

Requests can be made using the Contact Support form.

A link to the form can be found as follows:

Website
  1. Help & Support
  2. Contact Us
Desktop software
  1. Help
  2. Contact Support
Mobile app

Tap on the Menu button (Android) or the More button (iOS) then:

  1. Settings & Tools
  2. Support
  3. Contact Support

Along with your request, please include a copy of your government-issued identification documents (e.g. driving license, national identity card or passport), so that we can verify your identity. This is to safeguard your privacy and ensure that we do not commit a data breach by making an unauthorized disclosure of your personal information.

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