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Mobile screenshots are not accepted

We are not able to accept mobile phone screenshots for security reasons.

Screenshots taken on a computer screen, where the screenshot contains all your information and the full URL of the web page, are accepted. We accept documents in the following formats: PDF, JPG, PNG.

Check out this website for instructions on how to take a screenshot.

Alternatively, you can take a picture of your paper statement. Please do not take pictures of your computer monitor, as we are unable to accept these.

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