Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.


Updating your name on a Stars Account

To update your name, log into your Stars Account via our software and follow the below steps:

  1. Go to our Contact Form, following one of the paths below:
    • Website: click on Help → Contact us.
    • Desktop: click on Help  → Contact Support Open Contact Support Form
    • Mobile: Tap on Menu (Android) / More (iOS) → Settings & Tools → Support → Contact Support
  2. In the following pop-up screen, select Account Security and Verification and the Upload Documents sub-category.
  3. Upload a copy of a government-issued ID 

Make sure you specify Change of Name in the subject line and include the reason for the name change request in the body of the message.

If your name has changed due to marriage or divorce, also send us the relevant marriage/divorce certificate or other court records showing your birth name and current name.

If you're having trouble logging into your Stars Account, then scan or make a digital photo of the requested documents and send them through the Contact Support Form. A link to the form can be found here:

  • Website: click on Help → Contact us.
  • Desktop: click on Help → Contact Support Open Contact Support Form

If you're using our mobile app and cannot log in to your Stars Account, please send the requested documents by email.


Did this article answer your question?

Related Help Articles