Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

Cannot connect on Windows: Errors -2/67 and -2/87

The error code you are receiving indicates that a firewall is blocking our software's access to the internet.

To resolve this issue, follow the steps below:

  • Restart your computer and power off/on any network equipment you have connected (i.e. modem, router, access points).
  • Once your computer has restarted, verify that your internet connection is working; then, reopen the program.

If this fails then configure your firewall.

In addition, send us the following information:

  • Connection type (i.e. Dial-Up, Cable, DSL, Satellite, etc.).
  • ISP (Internet Service Provider - the company name that provides your internet service).
  • The log files from our software.

Feedback

Did this article answer your question?

Related Help Articles