Announcement: Credit card restrictions: Important changes to your deposit options as of 14 April 2020

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Requesting playing history audit

Your deposit, withdrawal, transfer and playing history is available directly from our software. To request this information, select:

Website
  1. Account
  2. History
  3. Playing History Audit
Desktop
  1. Tools
  2. History & Stats
  3. Playing History Audit
Mobile
  1. Tap on the menu (Android) or More (iOS), then:
  2. Settings & Tools
  3. Requests
  4. Playing History Audit
PokerStars Next Gen
  1. Tap on the Account icon, then:
  2. History
  3. Playing History

Once you're there, select a date range and a password for the file. You can choose any password you want; however, we don't recommend using the same password as for your Stars Account. If you wish to view your StarsCoin information, ensure the relevant box is checked.

Next, select the file format (Excel (97-2003), HTML, or a text file) then select Submit. You'll need to enter your Stars Account password to confirm the request and an email with further instructions will be sent to your registered address.

If the file will not open once you receive it, this means you have an older compression program that doesn’t support the playing audit file. To resolve this, you'll need to upgrade your compression program. We recommend using WinZip (choose Download then TRY IT FREE) or 7-zip to open the file.

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