Announcement: Delayed responses/site issues - (click/tap here for more details)

Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

Stars PIN - Explanation

A Stars PIN is a six digit number that is issued by us, in addition to your password. Once a Stars PIN is set for your Stars Account, you will be required to enter your Stars PIN number by clicking on an on-screen keypad, every time you login.

Each time you try to login to your Stars Account, the numbers will change position. That will stop most keyloggers from recording where you click and what buttons you press and help to protect the security of your account.

The use of the Stars PIN also enhances account security by providing an additional validation number, which would prevent you from being exposed to certain types of ‘phishing’ and ‘social engineering’ scams.

You can enable the Stars PIN on your account using the instructions below:

Desktop devices

  1. Settings
  2. Account Details
  3. Stars PIN

Mobile devices

  1. Menu (Android) or More (iOS)
  2. Settings & Tools
  3. Login Security Settings
  4. Stars PIN
  5. Enable

Feedback

Did this article answer your question?

Related Help Articles