Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

Validate my credit/debit card

In order to validate your credit/debit card, you will need to provide a clear copy of the following documents:

  • Valid government-issued ID card or passport (front and back)
  • Your most recent utility bill (phone, gas, water, etc.) showing your name, address and statement date (the utility bill must not be older than 3 months)*
  • The most recent bank statement (not older than 3 months) for your card showing your name, credit/debit card number (with only the first 6 and the last 4 digits visible), address and statement date
  • The front of your credit/debit card

* If you do not have access to a utility bill, a bank statement displaying your name and street address will suffice.

PCI Compliance: As a part of our continued efforts to protect the security of our customer data and continued compliance commitment towards the Payment Card Industry Data Security Standard (PCI DSS) we kindly ask you to ensure that only the first 6 and last 4 digits of your card number(s) are visible. All other digits must be protected (masked or covered) rendered not readable. Do not send a copy of the back of your credit/debit card(s).

The required documents can be sent via our Contact Support Form.

A link to the form can be found as follows:

  • Website: Click on Help & Support then under Contact Support select Contact Us
  • Desktop: Click on Help menu then Contact Support
  • Mobile app: Tap on the Menu button (Android) or the More button (iOS), go to Settings & Tools, tap on Support then Contact Support

Once you have the form open select:

  • Category: Account Security and Verification
  • Sub-Category: Upload Documents

Feedback

Did this article answer your question?

Related Help Articles