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Cards: Withdrawal instructions (Visa)

To confirm if this payment method is available in your country, please log into your Stars Account and go to the Cashier.

 

The Visa withdrawal option will only be available in the Cashier if you have made at least one previous deposit with that card within the past 12 months.

Important:

  • Funds will be automatically credited to the same card you used to make your last card deposit.
  • Funds will be automatically converted to the same currency you used to make your last card deposit.
  • If the card chosen by the system to process your automatic withdrawal is no longer valid, cancel your request and email us.
  • To withdraw to a new card, you will need to make a deposit with it first.

To request a card withdrawal, follow these steps:

  1. Go to the Cashier and select the Withdraw tab.
  2. Enter your withdrawal amount and select the Withdraw/Next button.
  3. In the next screen, you'll be notified if you have any pending automatic withdrawals and the payment methods available to withdraw any remaining amount.
  4. If you do not have any pending automatic withdrawals, simply select the type of card you wish to use and submit your request.

Your request will be reviewed within 72 hours and credited within the next 10 business days.

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