GDPR – Frequently Asked Questions

What is GDPR? When does GDPR come into force? What counts as ‘personal data’ under the GDPR? Am I required to do anything when GDPR comes into force? How does the company protect my personal data? How long can the company keep my personal data? What does GDPR mean for me and my Stars Account? What if you delete my data and I want to reactivate my account? What if I have self-excluded from real money activity? My account was registered in a country outside of EU, does GDPR still apply? Will the personal data of my .UK account also be protected? What impact, if any, will Brexit have on GDPR?

If you have any further questions about GDPR or our Privacy Policy, please contact Support.

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ


Our support team has assembled a list of questions that players often ask them, along with all the answers.